Frequently asked questions
Everything you need to know about shipping, payment and your order. Can't find it here? Talk to us.
Where do you ship?+
We ship across the USA, Canada and Europe (32 countries at checkout). Pick your country in the shop or at checkout to see live availability and payment options for your region.
How much is shipping, and how long does it take?+
Flat shipping is €49 per order, free on orders over €1000. Estimated delivery is 7–14 business days once your order is confirmed.
How does checkout and payment work?+
No payment is taken online at checkout. Place your order and we immediately email you a confirmation, then follow up with a secure payment link for the method you chose. See Payment Options for what's available in your region.
Do you offer financing or installment plans?+
Not as a built-in checkout option today — payment is made in full via one of the methods on our Payment Options page. If you're a business or making a bulk order and want to discuss terms, contact our team.
Are your batteries certified? What's the warranty?+
Every ride we sell has a UL / CE certified battery and ships with a 2-year warranty.
How do I choose between models?+
Compare top speed and range across the lineup on our Range & Speed Guide, or filter by category, brand and specs directly in the shop.
How do I track my order?+
Once your ride ships, tracking details are sent directly to your inbox. Need an update in the meantime? Contact us with your order reference and we'll check on it for you.
Can I change or cancel my order?+
Since payment happens after you order, cancellations before you pay are easy — contact us with your order reference as soon as possible and we'll sort it out.