Refund Policy

Because no payment is taken at checkout, cancelling an unpaid order costs nothing. Just contact us or reply to your order confirmation email with your order reference, and we'll cancel it — no questions asked. If you simply never complete payment, the order lapses on its own.

Paid but your ride hasn't shipped yet? Contact us as soon as possible with your order reference. We'll cancel the order and issue a full refund — including shipping — to your original payment method.

If you are a consumer in the EU, EEA or UK, you have the legal right to withdraw from your purchase within 14 days of delivery, without giving a reason.

• Notify us within 14 days of receiving your order — an email to sales@xtremepowerrides.com with your order reference is enough.
• Return the item within 14 days of telling us. It should be unused beyond what's needed to inspect it, with original packaging and accessories.
• We refund the full price including standard shipping within 14 days of receiving the return (or proof of return shipment).
• Return shipping costs are borne by you unless the item is faulty or we sent the wrong product.
• We may reduce the refund if the item's value has been diminished by handling beyond what a shop inspection would allow (e.g. significant mileage, wear or damage).

For customers in the USA, Canada and other regions, we honour the same standard: 14 days from delivery to request a return for unused items in original packaging. Contact us first for a return authorisation and the correct return address — returns sent without authorisation may be delayed or refused.

If your order arrives damaged, develops a fault, or isn't what you ordered, that's on us:

• Report transit damage within 48 hours of delivery with photos of the item and packaging.
• For faults, your 2-year warranty applies — see our Terms & Conditions for what it covers.
• In these cases we cover return shipping and will repair, replace or fully refund — your choice where the law provides one.

• Refunds go back via the same payment method you used: bank transfer (Zelle, ACH, SEPA, SWIFT), Revolut, PayPal or Apple Pay.
• Orders paid in Bitcoin or USDT are refunded at the fiat (USD/EUR) value of your order, either in fiat to your bank/PayPal or in crypto equivalent to that fiat amount at the time of refund — crypto price swings between purchase and refund are not compensated.
• Refunds are issued within 14 days of approval (or of receiving the returned item). Bank processing can add a few business days.

• Items damaged by misuse, crashes, water beyond the IP rating or unauthorised modification.
• Consumables and worn parts (tyres, tubes, brake pads, grips) once used.
• Custom or special-order configurations, unless faulty.

Nothing in this section limits your statutory rights.

• Email sales@xtremepowerrides.com or use the contact form with your order reference and reason.
• We reply with a return authorisation and the return address.
• Pack the item securely — ideally in its original box — and ship it with a tracked service.
• Once received and inspected, your refund is confirmed by email and paid out as described above.